This delivery policy (“Delivery Policy”) governs the shipment and delivery of any items / service you
or website on which you made your booking.
In order to ensure that your delivery / service is processed as quickly as possible; we have choose the best service
providers in market, However In no event will Cargo Cab or its third-party service providers be responsible for
delays in delivery due to natural disasters, inclement weather, governmental acts, or any other situations beyond
their reasonable control.
In the Booking cart, you will receive an Estimated Delivery Time. Please note that this is not a guaranteed arrival
or delivery time for your order. Some areas may take longer due to the congestion of traffic to reach the required
address. Our system calculates this estimated date considering: the total amount of time to process your order including:
transit time for arrival of vehicle at 1
st required address and transit time to the delivery address.
When placing your order, we consider these factors when calculating the Estimated Delivery Time:
- Booking Processing: The amount of time it takes for us to send your order to service provider. This typically takes
01 Minute however; some orders may take 05 min due to internet error or what so ever the reason it could be.
- Transit Time for delivery Van or towing van to arrive pick up address: The amount of time it takes service provider
to leave his premises and arrive at the pickup address.
- Transit Time to Delivery Address: The amount of time it takes for service provider to reach at required address
after loading from pick up address.
When the service provider receives your order and is ready to move to required address, they may attempt to contact
you at the telephone number that you provided in your order. At that time, they will let you know what time they
are able to reach to your area. Service is provided 24/7 according to your selection.
FOR SCHEDULED BOOKING:
The Service Provider will call you prior to the scheduled time and will provide you with an approximate time window.
The service provider will make every effort to finish the job within the time window provided.
We are contracted to perform the delivery service to the place of choice as per the delivery address mentioned in
booking. If the delivery cannot be made to this address, the transporters will deliver your products in an alternate
place but within 01 KM of the same address otherwise each KM will be charged as per tariff. Please make sure there
is adequate access and space to complete the delivery.
Either you or your representative, that is 18 years of age or older, must be present to receive the transported material
at the place of delivery on agreed upon day and time window. Cargo Cab & service provider will not accept any
responsibility and material will be returned to the place of origin if shipper fails to arrange any person in a
specified agreed time as per terms & conditions policy, or shipper can hold vehicle on wait against tariff rates
for waiting after accorded free time.
This agreement is with you and CARGO CAB. Neither CARGO CAB nor the 3rd party Delivery Company that has been contracted
by CARGO CAB to perform the delivery will be held responsible if you decide to hire a 3rd party contractor to accept
and receive ( or sign if applicable) the handover of items without the notations of visible defects of packaging,
damaged or missing items.
Please be sure to contact us (or sign the Delivery Order Note if applicable) in the presence of the Delivery Company
representative to indicate your delivery has been received. Examine your material upon delivery to ensure that there
are no visible signs of damaged, missing or incorrect pieces. In the event that there are missing or damaged please
retain the item(s), indicate the problem to us over the phone or don’t forget to mention on the Delivery Note
(if delivery note applicable or provided by shipper)
contact us within 01 hours of your delivery. After one hour or with a proof of signed delivery receipt, without
notations of missing or damaged represents your acceptance of the complete order in perfect condition. For any other
problem with services, please refer to our
There may be circumstances that require additional payment by you if the conditions mentioned have not been met or
you require special services outside of our standard services.
[For example, if your address is not vehicle accessible, you were not available for your scheduled delivery, delivery
not made due to unsafe conditions, etc.]
We cannot make any changes to the delivery address once your online order is placed. Orders placed online begin processing
immediately in our system to ensure order fulfilment and to save time. If any address must be changed, your order
will have to be cancelled and then replaced. We apologize for any inconvenience.
For information regarding our cancellation policy please visit the information in our cancellation policy or you
may contact us for any other questions.
We will make 01 delivery attempt for delivery. After the failed attempt at delivery place, the package(s) are returned
to your shipping address and we will charge as double trip because estimate provided for charges was for one way
travel. We will may ask for these excess charged to be paid before offloading of material. If you would like to
have the service provider to re-delivered, you will be responsible for the re-delivery fee.
Applicable service charges for your order will be provided prior to you completing your required job. Currently Cargo
Cab doesn’t provide services except of selected cities mentioned on app and as well as on website so be careful
while booking any move through Cargo Cab App or website. Multiple transactions may result in multiple posting to
the cardholder’s monthly statement.
Estimated services, if available, are provided solely for your convenience and neither Cargo Cab nor its third-party
service providers will be liable for any damages or loss as a result of the failure to meet a shipment with in estimated
Cargo cab will only accept booking with a valid street address, contact number and other necessary required information.
We do not accept booking only with P.O. Boxes, to Army Post Office (APO) or General Post Office (GPO).
CARGO CAB APP &
www.cargocabapp.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets
Control) sanctions in accordance with the law of U.A.E.
This Delivery Policy is subject to change without notice. The version of this Delivery Policy in effect at the time
of your booking will govern your booking. Cargo Cab recommends you print or otherwise retain a copy of this Delivery
Policy at the time of your purchase.
Effective Date: This Shipping and Delivery Policy was last revised on JAN, 21, 2018.